F&B Retail Manager - Haven

About the role:

The Retail Manager leads and oversees the management of all aspects of the park complex including branded restaurants, bars, fun shop & arcade as well as having a direct support function to the Entertainment & Security team.
You will grow and develop the business, the team and the guest experience through coaching, developing and motivating their team and creating a ‘Breath of Fresh Air’ culture to be proud of.

The Retail Manager should deliver a sustainable business in terms of team engagement, guest advocacy and sales & contribution.  Supporting your teams to build some great relationships as well as getting to the heart of the Haven experience.

As Retail Manager I am responsible for:

With my Team: 

• Deliver our performance targets against budget, managing stock, margin and cost control whilst ensuring exceptional customer service across a variety of areas within the complex
• Attract and recruit team members and develop them to be the very best team through coaching, training and support
• Recognise and celebrate individual and team success.
• Lead individual performance through establishing clear expectations and agreeing targets through ongoing review and feedback and ` formal appraisals

With our Guest:

• Create a guest focused environment across our retail businesses which is appealing to Havens owners and holiday makers, where all our guests needs are met and taken care of
• Regularly review advocacy scores and guest feedback to develop and communicate clear plans to managers and team to constantly improve the guest experience
• Interact with guests through key trading times of the day, follow up with feedback to managers and team leaders
• To support your team to build guest rapport and relationships through product knowledge and service excellence

With my Business:

• Deliver and embrace the park vision and strategy based on the commercial and customer needs
• Role Modelling effective leadership behaviours and our vision and values at all times.
• Deliver our performance targets against budget, managing stock, margin and cost control whilst ensuring exceptional customer service across a variety of areas within the complex
• Ensure weekly stock checks are completed in line with business guidelines and all discrepancies are appropriately investigated and action plans in place 

The Ideal Candidate:

• Background in operations particularly within the retail sector or travel industry 
• Worked within a large organisation
• Experience of leading, training and motivating teams within a target driven environment
• Learns through ‘experience’ and is questionable and inquisitive
• Strong communication skills; you’ll regularly be in conversation with team members and heads of departments who work across all areas of our caravan parks business. 
• High levels of attention to detail and accuracy
• A self-starter: resourceful with an inquisitive and focused mind
• Strong Time Management: good at managing own time and priorities to achieve business goals
• Commercial awareness: a good understanding of the market place, the customer and the economy to enable you to make informed decisions
• Confident: able to communicate with and influence your direct team, your peer group and your line manager
• Resilient under pressure: things can change very quickly and you will need to meet deadlines and make sound decisions
• Used to working within a fast-paced dynamic team with changing demands
• We have 38 amazing Parks around the Country, any of which could be where your ideal career opportunity is based, so being geographically flexible is an advantage

The benefits of working with us:

• Competitive salary and discretionary bonus scheme
• 20% team member discount across Haven holidays, Warner Leisure Hotels and Butlin's for you, your family and friends
• 22 days annual leave rising to 25 days after 2 years’ service
• Government pension scheme and optional salary sacrifice scheme
• Reward and recognition schemes including long service
• Our online discount scheme (MyBourneHub) with loads of great deals
• Externally recognised qualifications that will give you the opportunity to progress and develop within Bourne Leisure

Haven is now the largest privately-owned holiday operator in the UK, with 38 Parks around the British Coastline.  Our 23,500 holiday home owners and our 2.5 million holiday guests come to Haven each year to enjoy ‘a breath of fresh air’ experience at the seaside away from daily life and look forward to spending quality family time together.

We are also proud that we have been voted in the top 10 as one of the Sunday times Top 30 "Best Big Company to Work For". 



Kiln Park Holiday Centre


Marsh Road, Tenby, Pembrokeshire SA70 7RB GBR



Employment Status


Employment Type


Effective Date

8 January 2020

Expiration Date

26 February 2020