Facilities Helpdesk Operator

Facilities Helpdesk Operator – Butlin’s   

Do you want a career working for The Times 5th Best Big Company in the UK?

A vacancy has arisen within the Facilities Department for a Helpdesk Operator to deliver a consistently high level of service and support to our guests and departments on resort.

Purpose of the role:

•Receiving emails and calls relating to maintenance issues across the resort
•Liaising with the team leaders and team internally within the Facilities department,  instructing them of the maintenance issue and location
•Updating departments with the job status
•Advise the managers and the team leaders of priority calls
•Assist in ensuring the teams first calls for the next working day have been produced  and assigned
•To chase and manage outstanding works, to ensure that they are completed within the  designated time, or escalate as required
•Dealing with the day to day management of contractors
•Management of building keys, vehicle and phone process

We are looking for candidates who:

•Have excellent communication skills and to be computer literate including Outlook,  Excel and Word
•Have the ability to build relationships with the resorts team
•Have great organisational skills with attention to detail
•Have ability to prioritise work and to work under pressure and meet deadlines
•Are team players with good people skills

Candidates must be flexible with regards to working hours, to meet the demands of both the business and the team.

The benefits of working with us:

•Free use of many of the resort facilities and discounts off our food and retail outlets
•Subsidised nursery facilities available on resort
•Discounted Bourne Leisure holidays for you, your family and friends
•Reward and recognition schemes including long service and team member of the month
•Externally recognised qualifications to give you the opportunity to develop and  progress  
•There is limited live in accommodation available for 18 year olds and over with this role if relocating to the area.

We look forward to hearing from you if your skills match what we are looking for and you would love to be part of our team.


Bognor Regis


Upper Bognor Road, Bognor Regis, West Sussex PO21 1JJ GBR



Employment Status


Employment Type


Effective Date

13 January 2020

Expiration Date

31 January 2020