Head of Commercial Reporting and Measurement

Do you want a career working for one of The Times top ten Best Big Company in the UK?
It’s an exciting time to join our Revenue Management team, you’ll have an opportunity to work in a friendly, fast paced environment across three well-known UK Leisure industry brands; Haven, Warner Leisure Hotels and Butlin’s.

Purpose of the role
This newly created role will take responsibility for reporting across all Marketing, Sales and Revenue Management areas, across both online and offline channels and will be responsible  for the Design, Development and Production of Commercial Reporting across all 3 Bourne Leisure brands (Haven, Butlin's and Warner)

Key Responsibilities 
- This role will lead a new function within the Bourne Leisure group; as a result, the successful candidate will have the opportunity to lead the recruitment and shaping of a new team
- Responsibility for deciding the key reporting metrics that the business uses, and working with the marketing and commercial functions to develop clear rules and guidelines for these metrics that will enable decisions to be made between functions (e.g to invest in price vs spend on marketing)
- Working closely with the Marketing, Sales and Revenue Management teams in each brand and functional experts to develop a new suite of reporting to track the commercial performance of the business
- Designing the new reporting, the regular production of weekly and monthly reports, will work closely with Data teams to facilitate the automation of key reports. This reporting will form the cornerstone of the weekly trading rhythm of the three brands
- This role will also work closely with the Bourne Finance reporting function to ensure the appropriate synthesis and summary of key Commercial reports into monthly Board reporting
- In addition to regular reporting, this role will also be responsible for measuring the success of key projects and initiatives and working with project teams to design, measure and review key trials

Key Relationships
•Sales & Marketing Teams across all 3 brands
•Group Digital Marketing Team 
•Revenue Management Teams across all brands
•Data Team
•IT & Systems Team
•Finance Team


Essential Skills
•Expert in data visualisation and how to present information in a clear intuitive way
•Extensive reporting experience within a sales / commercial environment
•A clear view of best practice reporting and how to build it
•An established understanding of the key metrics in both accommodation sales and Digital Marketing spheres
•Experienced in designing and interpreting reports in key business reporting / BI platforms 
•Experience working in a fragmented data environment without and established single data lake
•The successful candidate with have extensive experience of Commercial reporting, ideally in the accommodation or hospitality industries with a significant online share

Desirable Skills:
•Past experience in setting up and leading a new team
•Leisure / Hospitality industry experience
•Experience with Tableau or similar reporting tools
•Experience migrating from a fragmented data environment to a single data lake

Some of the benefits of working with us:

• 20% team member discount on Warner Leisure Hotels, Butlin's and Haven holidays for you, your family and friends

• Reward and recognition schemes including long service

• Externally recognised qualifications that will give you the opportunity to progress and develop within Bourne Leisure

• Childcare voucher scheme (subject to eligibility)

• Government pension scheme

To take the next step in building the career you've always dreamed of...apply now!


Bourne Leisure Head Office


1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR



Employment Status


Employment Type


Effective Date

16 January 2020

Expiration Date

20 February 2020