Customer Care Team Leader

Customer Care Team Leader - Butlin's

Do you want a career working for The Sunday Times 6th Best Biggest Company to work for in the UK?

This is an exciting opportunity for a Customer Care Team Leader to join a fantastic brand within our busy Contact Centre here in Hemel Hempstead.

The successful candidate will be a shining role model who has the experience in leading a team in a customer service environment and desire to support their team to perform at their best. The right candidate will have a real passion and energy to deliver a great service; they will possess strong communication skills both verbal and written.

Key Responsibilities: 
•Develop, support and motivate team members to achieve individual & team KPI's, using MI to monitor KPI's and set goals 
•Work effectively in leading a team, facilitating a positive approach to tasks by adopting a 'can do' attitude 
•Lead by example in your sales approach and all that you do 
•A passion for Coaching & Developing, proactively highlight team member training and coaching needs, and provide training 
•To conduct regular one to one meetings, goals setting & reviews, coaching sessions and appraisal meetings 
•To be focussed on your own self-development, maintaining a positive attitude towards learning. 
•A problem solving attitude in all aspects of the role
•A passion and enthusiasm for Butlin's 
•A desire to see a team of advisors performing at their best, creating an environment where they celebrate their success & share best practice department wide.
•Creating development plans for low performers to ensure that improvements are made.
•Facilitating energising team briefings (daily) and team meetings (monthly) 

You must be able to demonstrate independent decision making, organisational, planning and problem solving skills and the leadership of a team. Our ideal team leader will have the key personable skills of empathy, optimism, determination and drive.

In return you will receive great benefits and fantastic bonus opportunities in addition to your salary. You will also be part of an energising environment where investment is made into your personal development through extensive training, coaching, feedback and regular one to one catch ups with you Team Leader. It's our aim to support you in being as successful as you can be.


Bourne Leisure Head Office


1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR



Employment Status


Employment Type


Effective Date

14 February 2020

Expiration Date

6 March 2020