Pool Shift Leader

We are currently looking for amazing team members who can effectively lead a shift in Activities and Leisure department, deputising for the Team Manager in their absence, giving our guests a great time, with memories that last a lifetime.
Ensuring all daily tasks relating activities, Team Processes, and Safe & Secure compliance, are carried out to the required standards. This opportunity will be rewarded financially each time you step up, whilst being able to focus on personal development to help you build your career of a lifetime with us.

Key Responsibilities;
Role Modelling effective leadership behaviours and our vision and values at all times. Leads and coaches the team on shift to ensure all areas of responsibility are covered, guiding junior team members when needed and escalating issues to Team Managers when required. Supports team through 90-day induction including completion of basic departmental training.
Takes ownership of the shift service delivery ensuring all team are guest obsessed.
Confidently deals with guest concerns with the ability to resolve problems, show empathy and understanding. Reacts to Guest Feedback inputs into resolution plans as part of the departmental team.
Monitors on-shift service and tasks, arranging appropriate resource when needed.
Achieves and exceeds shift targets and key performance indicators.
Ensures all team on shift have the required skills and training required for their role.
Highlights team members with potential to develop to the Team Manager to support ongoing talent development.
Complete relevant daily administrative tasks including accurate hours worked recording, safety compliance checks and legislative compliance checks.
Manage all daily Stock Processes, Cash Procedures and Cost Control in the department maximising profit and minimise loss.

Should hold a First Aid at Work / RLSS NPLQ qualification.

The Benefits of working with us:
•Free use of many of the Park facilities and discounts off our food and retail outlets.
•Discounted Bourne Leisure holidays for you, your family and friends.
•Reward and recognition schemes including long service and team member of the month.
•Externally recognised qualifications to give you the opportunity to develop and  progress.

Our guests and our team members are vitally important to us and we need to ensure we build effective relationships, through trust, always having an approachable, friendly and helpful attitude. This will ensure our guests feel reassured that we always have their interests at the heart of everything we do.