Contact Centre Holiday Advisors - Part Time (Sales & Customer Service)

We are looking for Contact Centre Holiday Advisors - Part Time Evenings and Weekends to join our Team here at Butlin’s

Working in our busy Contact Centre you will not just be answering telephone calls but ensuring that every guest who comes through has the very best Butlin's experience, whether they're booking their holiday, amending an existing booking or just have a question or two.

We are looking for team who are able to start work with effect from Monday 10th May.

Training for the first four weeks will be completed the hours of 5:00pm and 9:00pm Tuesday through to Friday and between the hours of 9:00am to 5:30pm on a Saturday.

Training and induction support will be completed remotely using Microsoft Teams.

We will be providing all the equipment required to complete your full training.

After training, part time shifts will consist of 3 shifts on weekday evenings along with a full day at the weekend

The ability to commute to Hemel Hempstead will be required as we hope, that when it is safe to do so, we will re-open our offices.

About the role:

Working in our busy Contact Centre you will not just be answering telephone calls but ensuring that every guest who comes through has the very best Butlin's experience, whether they're booking their holiday, amending an existing booking or just have a question or two.

You will be responsible for:

As a team who understand the importance of getting it right for every guest, we are looking for team members who will be willing to go the extra mile and ensure that we find the perfect holiday for every guest.

Working as part of a multi skilled sales & customer services team you will support our guests with the booking of their break, promoting upgrades, answering questions and taking payments. You will also support the aftercare process, where we work had to ensure that our guests have everything they need before they arrive on our Resorts. This does include, but is not limited to, booking amendments, complaints and cancellations.

We are all about having a clear understanding our guests needs and then using our product knowledge to focus on tailor made and personalised experiences for every guest.

We do have both full time and part time roles available. Please note that all shift patterns do include shifts at the weekend and during the evening, this does also apply to part time team members too.

 We are looking for:

A good listener with the ability to be empathetic and fully understand the guests needs.

A problem-solving attitude, a desire to be helpful and offer solutions to meet the guests needs.

A great tone of voice and an ability to lead in engaging conversations.

Plenty of enthusiasm and a willingness to see things through to completion ensuring our guests feel satisfied and fully supported and that they have made the right decision to buy a holiday at Butlin’s.

A person who likes people. The range of calls are diverse so you never know quite what the next enquiry will be, keeping the role exciting and one that you can really enjoy!

Attention to detail is also very important, along with being computer confident.

The role will be working from home initially so internet access will be required plus a working space.

After training part time shifts will consist of 3 shifts on weekday evenings along with a full day at the weekend

About us:

We’re introducing the UK to the new attitude and mindset of what Butlin’s is and always has been about - having as much fun as possible. Whether you’re a child or an adult, it’s a place where you go all in, give everything, try everything, and have tons of fun doing it.

For over 80 years we’ve delighted millions of families by giving them a great time with memories that last a lifetime, and our much-loved resorts are places full of excitement, fun, variety and opportunity. We’re not just here to do a job – we’re passionate about Butlin’s

Our founder Billy Butlin said: “You’ll never get more out of life than doing a job that you enjoy.” If you love people, join our great team who love to delight our guests. And you’ll enjoy the opportunity of a lifetime. www.butlinscareers.co.uk

What do we offer:

Discounted Haven, Butlin’s and Warner Leisure Hotels holidays for you, your family and friends.

Reward and recognition schemes.

Externally recognised qualifications to give you the opportunity to develop and progress.

Lifestyle and shopping discounts and benefits.

You will be part of an energising environment where investment is made into your personal development through extensive training, coaching, feedback and regular one to one catch ups with you Team Leader.

The safety of our team has always been our number one priority and now more than ever, we will raise our standards and expectations even higher. We have been working tirelessly since the start of the Coronavirus pandemic to find ways of being able to re-open our business by adapting how we operate, ensuring we continue to give our guests a great time with memories that last a lifetime, in a world of social distancing and an unwavering focus on cleanliness.

Why not follow us on facebook @Butlins Careers and LinkedIn @Butlins
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