Facilities Duty Manager
Do you want to continue your career, working for The Sunday Times Best Biggest Company in the UK?
Overview of the role
We have an exciting vacancy in our Resort Facilities department. As part of the Facilities Leadership Team you will be responsible for leading the team that maintain all areas across the resort ensuring maintenance jobs are completed within the required timescale to the highest standards for our guests to enjoy.
Key Areas of Responsibility
Role Modelling behaviour by having a hands-on approach on the shop floor and motivating and guiding the team to deliver the highest possible standards of Maintenance.
Plan and assist team to ensure work is completed with the minimum of disruption to the resort operation
Monitoring Planet system, Guest to Desk reports, Guest feedback, and TI scores for Repairs & Maintenance, to ensure all jobs are completed.
Ensuring compliance with Health and Safety procedures
Work closely with the departments across resort to provide updates of maintenance issues, including timescales for completion and resolutions
Conducting audits for maintenance issues and spot checks of maintenance jobs completed by team and contractors
Ensuring completion of weekly/monthly checks and documenting
Stock control including ordering to ensure materials are readily available for team
Have the confidence to hold briefings and weekly team meetings
Follow through on any performance issues and ensuring the team are trained, coached, mentored and appraised on their performance
Adherence to company standards and procedures
The successful candidate should
Have a passion to succeed and deliver exceptional customer service in a result driven environment
Have a flexible approach to working unsociable hours where required within a business that operates 7 days a week and be willing to adapt due to business circumstances
Have a problem-solving attitude and be able to think outside the box and be able to focus on the detail and prioritise tasks
Strong communication skills to allow relationships between departments, guests and team
Have an understanding of Health & Safety requirements
Have the ability to work from the direction of management and own initiative to complete deadlines
Experience of working in a maintenance/technical environment
Experience of leading a skilled team to ensure work is completed in a safe and timely manner to the highest standards
Joining the Bourne Leisure / Butlin's family means not only do you have an opportunity to grow your career, but become entitled to receive an array of benefits for you, your family and friends to enjoy, these include:
Free use of many of the resort facilities for you, your friends and family On resort discounts off our food, drinks and in our retail outlets Subsidised OFSTED Nursery facilities available on resort Discounted Bourne Leisure holidays for you, your family and friends Reward and recognition schemes including long service and team member of the month Opportunity to gain externally recognised qualifications to give you the opportunity to develop and progress
Live in accommodation available at discounted rate (team member only)
We look forward to hearing from you if your skills match what we are looking for and you would love to be part of our team. So look no further ... www.butlinscareers.co.uk
Upper Bognor Road, Bognor Regis, West Sussex PO21 1JJ GBR
1 April 2021
30 April 2021