Restaurant Duty Manager (Split Shifts)The Guest Catering Duty Manager is responsible for the efficient restaurant operation.
The purpose of the role is to ensure that high standard of service is met consistently, and we delight our guests and generate positive feedback.
The Guest Catering Duty Manager is also responsible for the team within the restaurant making sure they are fulfilled and supported to deliver the highest possible guest experience. The duty manager is responsible for the opening and closing procedures for their areas in line with set company standards. The effective management of each shift, including guest issues and stock control, ensuring all food safety and health and safety paperwork is complete in line with regulations.
To build and develop great relationships with our guests
To ensure that the allocation of team is complete to ensure the maximum positive impact on the guest.
To open and close the restaurant to the highest standard, including cleaning checks, health and safety and food safety checks are complete.
Implementation and support of individual team members PDP's, aligning it with the support managers direction.
Support the team members during service to ensure that their workload is manageable and give support when necessary.
Complete and feedback on individual’s performance reviews in line with PDP's
Highlighting and feeding back to guest catering manager areas of improvement, reviewing guest feedback supplied to them to understand areas in which our guests would value improvement.
Coach and support team during service to ensure we have a highly trained and fulfilled team.
Ensuring our guest catering service plan is well executed daily, to ensure our guests have the best possible experience and re-book and advocate to friends and family.
Support the guest catering manager with correct usage of SAM- 3-week rota and timesheet approval
Ensure compliance with relevant legislation, company Fire, Hygiene and H&S policies within your area of responsibility
Challenge themselves and other to innovate in any areas that will help the results of the business.
Drive team selection, recruitment and retention
The ideal candidate must :
Have experience in a busy restaurant environment
Have previous experience of leading a team
Understand different communication styles, and an ability to communicate effectively
Have problem solving attitude
Have a positive and flexible approach to work
Be able to focus on the detail and prioritise to ensure the biggest positive impact is achieved
Be passionate about delivering exceptional customer service
We think working at Butlin’s is a pretty special place to be and here are just a few of the benefits for working with us:
Resort discounts on food and drink in our retail outlet Free use of many of the resort facilities for you, and significantly discounted rate for your friends and family. Subsidised OFSTED Nursery facilities available on resort Discounted Bourne Leisure holidays for you, your family and friends Free parking on resort Reward and recognition schemes including long service and team member of the month as well as lots of other team incentives.
If you think you have what it takes to come and be part of our team, we’d love to hear from you.
Upper Bognor Road, Bognor Regis, West Sussex PO21 1JJ GBR
6 April 2021
30 April 2021