Bars Duty Manager
The Bars Duty Manager is accountable for efficient and safe running of the venue. With the venue manager they are responsible for the opening and closing of the venue in line with the company standards, the effective management of each shift, including team rostering team, guest issues, stock and till controls.
Bars Duty Manager is responsible in providing an environment that allows the team to perform at their best and for the guests to have a memorable experience.
Takes ownership during your shift, ensuring consistent delivery of a quality Butlin’s experience in line with brand/venue guidelines
Confidently deals with guest and team concerns with the ability to solve problems with empathy and understanding.
Monitors speed of service/delivery and is proactive in arranging appropriate resources/support to ensure the guest experience is not affected.
Demonstrates and role models a commitment to delivering a superior guest experience in everything you do
Role Models the Mission statement values and leads by example by working alongside your team and supporting them during trading /operating hours.
Competent and knowledgeable in the delivery of your venue/departments operating standards.
Prioritises the guest to ensure their experience is the best it can be, and they leave delighted.
Leads and always coaches the team.
Creates an environment where every Team member is encouraged to never stop looking and learning to perform at their best.
Takes accountability for ‘on the job’ training and verification of the standard achieved
Takes accountability for the delivery of the 90 process for every new team member
Takes accountability for carrying out PDP’s with Team members and checking in at regular intervals throughout the year.
Sets Goals and task relevant to a Team members career path and development needs.
Is aware of individual team members goals and supports them through coaching to achieve these through Butlin’s way of working
Monitors, coaches and provides feedback on Team members performance, escalating any concerns to the venue/dept manager
Supports with the organisation and roll out of department activities, including compliance training.
Understand how to recruit a great Butlin’s Team Member
Able to take accountability for their venue in their Line Managers absence
Have sufficient understanding of all systems and processes within the department to make informed decisions during your shift
Have sufficient of budgets/guest weeks and other influencing factors to make decisions during your shift
Have sufficient understanding of SAM to support your Line Manager to produce accurate and timely rosters and other essential task connected to the payment of our team
Have a high level of operational knowledge specific to your area of expertise and shares this knowledge with the team, continually looking for better ways of working
Understands cost controls within the department and acts accordingly
Understands and always delivers against the 5 critical questions to drive team engagement and works with Line Manager to identify opportunities to provide and engaging and fulfilling place to work.
Demands the best of yourself and others and addresses performance issues in a correct and timely manner
Acts in the best interest of the company to protect the assets and pro-actively maintain equipment and premises
Ensures compliance with relevant H&S, Food safety, compliance regulations etc within your area of responsibility
Monitors team levels and is proactive in arranging appropriate resources that is reflective of guest numbers, escalating to Leaders where necessary.
The ideal candidate must have:
Understand the Butlin’s Way of Working and Bourne Leisure Mission Statement
Experience in a busy bar environment
Previous experience of leading a team
Understanding of different communication styles and an ability to communicate effectively
Problem solving attitude
A positive and flexible approach to work
We think working at Butlin’s is a pretty special place to be and here are just a few of the benefits for working with us:
Resort discounts on food and drink in our retail outlets.
Free use of many of the resort facilities for you, and significantly discounted rate for your friends and family.
Subsidised OFSTED Nursery facilities available on resort
Discounted Bourne Leisure holidays for you, your family and friends
Free parking on resort
Reward and recognition schemes including long service and team member of the month as well as lots of other team incentives.
If you think you have what it takes to come and be part of our team, we’d love to hear from you
Upper Bognor Road, Bognor Regis, West Sussex PO21 1JJ GBR
6 April 2021
30 April 2021