The Lettings Administrator supports the Head of Holiday Home Revenue with the consistent delivery of our Letting Owner promises. They will support the delivery of 4 key areas – availability requirements and grid management, new owner awareness and sign up of our Letting Service, delivering consistently on the owner promises within Letting and ensuring our Letting Service is consistent through compliance and commitment of Company processes.
Effectively and consistently deliver the Letting Owner Touch Points
Confidently deals with Letting Owners concerns with the ability to resolve problems, show empathy and understanding. Reacts to feedback and works with the wider park team to respond quickly to address areas for improvement.
Maintain an effective and informative relationship with the park Experience Team, who will need updating on sales and/or service KPIs
Seeks out and acts upon regular Owner feedback to build understanding and respond to Lettings Owner needs. Monitors advocacy, Welcome back Surveys and Qlikview Dashboard, supporting the creation of action plans with the wider Park team to address opportunity areas for improvement
Influence the GM and other HOD’s to put in place action plans to address shortfalls or opportunities in Owner experience relating to Lettings
Complete relevant administrative tasks including, , safety compliance checks and legislative compliance checks. Follow the relevant Haven process to attract, recruit and onboard new team members
Has a thorough knowledge and understanding tasks for own department.
• Must be highly competent (and confident) in computer and IT systems.
• Evidence of previous administrative roles.
• Able to present information confidently at all levels.
Craig Tara Holiday Park
Dunure Road, Ayr KA7 4LB GBR
7 April 2021
21 April 2021