Proposition Manager - Guest Entertainment & ExperienceWe are looking for a ‘What’s On’ Propositions Manager to join our Propositions team here at Warner Leisure Hotels.
About the role:
Responsible for the proposition strategy of all things to do in our hotels and villages, specifically the annual what’s on calendar, to give guests a variety reasons to book Warner, attracting new guests, increasing revenue and average price, and improving guest satisfaction.
The development of the Warner brand proposition is key to delivering our 5-year plan, to evolve the guest experience to ensure it meets our guest needs. One core part of the Warner proposition is giving guests a choice of things to do, ranging across themed breaks, live entertainment, exploring the local area, and activities in the hotel.
You will be responsible for:
Responsible for the proposition strategy of all things to do in the hotel, specifically the annual what’s on calendar, to give guests reasons to book future Warner breaks
Introduce new ideas and innovations that will attract new guests to the brand
On a quarterly basis, review and optimise the calendar to support holiday sales performance
Ensure the calendar is deliverable by the operations team, with the resources and budgets available
Ensure operations team have brand standards and training so they can be delivered to a high quality
Ensure that all things to do add value to the guest experience, and contribute to an improve in guest satisfaction
Brief the Content team to ensure creative execution appropriate communicates the proposition
Brief the Marketing team to ensure new propositions are included in marketing communications
Maintain the digital what’s on calendar, so guest are able to search and discover the reasons to book
Analyse the performance of all proposition, and identify opportunities to improve in the future
We are looking for:
Experience within proposition development in the hospitality, leisure, entertainment or travel industries
Devising strategy to support to delivery of entertainment, leisure and explore based experiences
Experience of launching new entertainment, leisure or explore products and leading innovation
Effective calendar planning – short and longer term horizon
Ability to identify operational challenges, propose solutions and resolve
Influencing and strong communication skills
Relationship building and collaboration
Budget planning and commercial acumen
Ability to write engaging briefs for internal and external stakeholders
Experience in live music events or production is desirable
Strong understanding of the market and consumer trends
We’re Warner Leisure Hotels. We specialise in fabulous breaks across the UK exclusively for adults. Everything we do, from the little kindnesses to the big surprises, from sharing a smile to going the extra mile, is because we are dedicated to our guests’ delight.
We’re one great team sharing the same great story, the same goals and the same excitement for the future. That’s why we’ve been voted one of the Sunday Times Top 30 Best Big Companies to work for and we’re proud to have been ranked for ten years in a row!
What do we offer:
Discounted Haven, Butlin’s and Warner Leisure Hotels holidays for you, your family and friends
Reward and recognition schemes
Externally recognised qualifications to give you the opportunity to develop and progress
Lifestyle and shopping discounts and benefits
Unwavering focus on cleanliness and our reassurance to you
The safety of our team has always been our number one priority and now more than ever, we will raise our standards and expectations even higher. We have been working tirelessly since the start of the Coronavirus pandemic to find ways of being able to re-open our business by adapting how we operate, ensuring we continue to give our guests a great time with memories that last a lifetime, in a world of social distancing and an unwavering focus on cleanliness.
Why not follow us on facebook @Warner Leisure Hotels Careers and LinkedIn @Warner Leisure Hotels
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Bourne Leisure Head Office
1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR
8 April 2021
23 April 2021