Cleaning Manager

Role Purpose
Team Manager is responsible for engaging and inspiring their team each day and setting direction in relation to the day to day activities and tasks.  Ensures that team are guest obsessed, meeting targets, following standard operating procedures, driving continuous improvement and ensuring that every guest & Owner on our park has a great time with memories that last a lifetime 

Supporting the Head of Facilities, the Cleaning Services Team Manager is responsible for all accommodation and venue cleaning operations, including the cleaning of holiday homes, Caravan Sales stock, and all park facilities. Effectively leading and coaching a large team of Cleaners and Coaches to plan, organise and deliver an outstanding accommodation and venue environment for our Guests, Owners and Team whilst ensuring the highest standards of hygiene and safety. 

Key Responsibilities
Role Modelling effective leadership behaviours and our vision and values at all times. Leads and coaches the team daily to ensure all areas of responsibility are covered, guiding all team members when needed and escalate issues to Heads of Department when required.  Deals with any employee relations issues as they arise.  Support team through 90 day induction including completion of mandatory safe and secure training 
Takes ownership of shift and service delivery ensuring all team are guest obsessed 
Confidently deals with guest concerns with the ability to resolve problems, show empathy and understanding. Reacts to Guest Feedback and works with the team to respond quickly to address areas for improvement 
Monitors daily service and tasks, observing speed of service, arranging appropriate resource when needed 
Achieve and exceed targets and key performance indicators 
Ensure all team have the relevant qualifications and completed all training required for role 
Identifying and developing future talent in department ensuring all team have a relevant and effective PDP 
Complete relevant administrative tasks including Team Rota’s, Accurate hours worked recording, safety compliance checks and legislative compliance checks. Follow the relevant Haven process to attract, recruit and onboard new team members 

Manage all, Cash Procedures and Cost Control in the department maximising profit and minimise loss. 

Expertise
Has a thorough knowledge and understanding of the management and tasks for own department  
Previous experience of managing a large team an advantage
The ability to work at pace and under pressure whilst leading a team
Demonstrates the ability to train, appraise and development team
A strong coach and leader with a confidence in budget requirements
Computer Literate - desirable