Holiday Home Advisor

This role can either be remote in the UK or can be based in our office in Hemel Hempstead, Herts, when the office reopens.

The Role
As a key member of the Holiday Homes Sales team your focus will be to always deliver excellent customer care and sales. You will always approach all customers in a professional manner and with an excellent attitude.  You will be set targets by your Team Leader/Manager and your objective will be to deliver these sales targets in line with the business requirements. 
Specific previous experience is not a requirement of the role.

Key Responsibilities
To make targeted outbound calls from qualified leads
Respond to emails
Contact and build rapport with new customer enquiries via incoming calls and emails
Gather relevant information to establish the customers needs, and be a qualified advisor to help them with all the information they require, assisting them in making their choice
Converting customer enquiries into appointments, with a view to purchasing a holiday home
Follow up all appointments after visit
Achieve personal and team targets 
Ensure accurate and efficient data entry
Develop product knowledge and establish strong relationships with Parks

What we are Looking For
Enthusiasm and commitment
Excellent telephone manner
Ability to build rapport, deliver clear and concise information
Discover and respond to the customer’s needs, using our Breath of Fresh Air values
Develop positive customer relations and focus on the Customer Journey
Professional attitude to work
Work to personal targets
Be organised
Flexible approach to work schedule
Ability to work well independently and within a team.

You will work 5 days over 7 in this role, so the role will involve some weekend work on a rota basis. You will work one day of the weekend and have one day off during the week.

Bourne Leisure Head Office


1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR



Employment Status


Employment Type


Effective Date

9 June 2021

Expiration Date

30 July 2021