Contact Centre Advisor

Do you want a career working for The Sunday Times 5th Best Big Companies in the UK?

A rewarding career at Warner Leisure means joining one great team who aim to create a warm hearted and seamless experience across our 14 unique, beautiful and luxurious Hotels and Coastal Villages.

Purpose of the role:

•We are looking for team who can demonstrate great listening skills, have a problem solving attitude and will help our guests to buy the holiday that's perfect for them.

Role responsibilities:

•As a Holiday Advisor at Warner Leisure Hotels you will work in a high performing, fast paced environment  within our contact centre in Hemel Hempstead.
•Your goal is to create rewarding relationships with our guests by providing an individual, tailor made  experience, ensuring you meet the Warner standard and our guests' expectation.
•Providing informative and accurate advice and guidance for guests looking to book or discuss their future  holiday at one of our hotels or villages, allowing them to talk in confidence with you.
•Previous experience within a similar position is desirable but not essential.
•Our opening times are 9am to 9pm, 7 days per week. The full time hours that we are looking for will be 5 days  a week with one day being at the weekend.

The benefits of working with us:

•Free use of many of the Hotel/Coastal Village facilities and discounts off our food and retail outlets
•20% team member discount across Warner Leisure Hotels, Butlin’s and Haven holidays for you, your family and  friends
•Reward and recognition schemes including long service
•Externally recognised qualifications that will give you the opportunity to progress and develop within Bourne  Leisure
•Childcare voucher scheme (subject to eligibility)
•Government pension scheme

To take the next step in building the Warner career you’ve always dreamed of...apply now!

Bourne Leisure Head Office


1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR



Employment Status


Employment Type


Effective Date

14 July 2021

Expiration Date

28 July 2021