Entertainments Manager (Maternity Cover)

Entertainments Manager

You will be responsible for driving, financial success, guest service and maximising the Entertainments department potential.
You will nurture an environment that allows your team to perform at their best through high performance and high fulfilment and creating memories for our guests and giving our team opportunities of a lifetime.

• Directs, leads and coaches the team’s activities within Entertainments to ensure all areas of responsibilities are covered
• Takes responsibility for the development and delivery of both the daytime and evening entertainment programmes in conjunction with Hotel Leadership and central Entertainment support. 
• Confidently deals with guest concerns with the ability to resolve problems, showing empathy and understanding continually looking to improvise with opportunities our guests provide
• Creates an environment where every team member is encouraged to never stop looking and learning to perform at their best
• Continually provides feedback and coaching to all team, conducts regular Coffee Chats and reviews 
• Has an exceptional level of operational knowledge specific to the area of expertise and shares this with team members, continually looking to develop innovative ways to delight our guests and team
• Monitors team engagement levels always, and works with HOD’s and People Team to identify opportunities to drive engagement and retention
• Works collaboratively with the Holiday Sales team to support the sales of holidays and to develop and sell excursions
• Demands the best of yourself and others to continually delight our guests and strive for excellence
• Deliver regular team meetings to keep everyone up to date with all relevant targets and information to deliver daily to their best ability
• Manages compliance with all relevant legislation, company and Health & Safety policies within your area of responsibility

Qualifications Experience
• Understanding of different communication styles, along with your own, with the ability to be able to communicate with versatility at all levels
• Has a high level of operational knowledge specific to your area of expertise and uses this skill and knowledge to coach team members to thrive
• Ability to effectively lead, motivate and engage your team, even in times of high demand
• Able to manage multiple priorities and adapts quickly to changing requirements
• Willingness to challenge if standards aren’t meeting required levels
• Good financial knowledge with the ability to manage costs in line with Entertainments budgets 
• Ability to coach and give feedback to team members to improve performance

Location

Sinah Warren Coastal Hotel

Address

Ferry Road, Hayling Island, Hampshire PO11 0BZ GBR

Division

Entertainments

Employment Status

Full-time

Employment Type

Seasonal

Effective Date

16 July 2021

Expiration Date

31 August 2021