Regional Cleaning Manager

To support the Park based teams to execute the strategy for Cleaning Services in order to deliver the highest level of guest satisfaction at optimum cost, whilst providing an opportunity for the growth, learning and development of our operational team

Using data from the Cleaning Services Performance Pack to support the Park teams with specific training, coaching and support, quickly building and maintaining effective relationships and credibility with all stakeholders

This role spends its time 60% implementing and 40% planning with travel to parks required. 

You will be: 

  • Have knowledge of cleaning services and subcontractor management
  • Working with Cleaning Services departments on parks to execute operational plans created by central functional leads 
  • Monitors and audits operational brand standards. Highlights areas with opportunities for improvements and develops action plans to address in partnership with Park teams 
  • Supports and coaches Cleaning Services Manager and Operational Assistant to deliver all Cleaning Services Balanced Scorecard KPIs
  • In conjunction with the regional People Partner, leads the succession and talent agenda in their region for Cleaning Services Department
  • Seeks out and shares best practice within own and wider teams through internal best practise and external technology/suppliers/tools to do the role
  • Acts as a Subject Matter Expert as part of the Regional Leadership Team
  • Role models the Simply, Better, Lower Cost approach in all aspects of implementing the Cleaning Services plan
  • Supports energy demand reduction
  • Supports reviewing team feedback to improve team welfare, support and progression
  • Motivates team through positive recognition of performance, always adopting our values through Breath of Fresh Air Culture
  • Create, own and review the operational processes used to deliver spotlessly clean Parks
  • Looks outside the business to assess better ways of working, planning for the Guest and the art of the impossible
  • Supports Cleaning Services department in operational best practise through advocating tools that aid better planning and consistent delivery 
  • Contribute to the Facilities Team Support Services strategy including developing synergies to best support the parks in an efficient and effective manner (ie: RACI and new ways of working)
  • Support the service delivery and the development of initiatives ensuring that they meet all necessary safety standards

What you have: 

  • A high level of leading and influencing expertise is required with proven track record from other managerial positions
  • Good co-ordination and organisational skills
  • Ability to challenge performance and drive improvement with Park teams
  • Ability to think strategically and shift between immediate and long term priorities
  • Demonstrates strong leadership and influencing skills at all levels
  • Must have a high degree of IT & PC literacy with a good working knowledge of Microsoft products (Excel, Word, PowerPoint, Visio, SharePoint, OneNote, Access etc…).
  • Must be familiar and capable with front-end business software including I-Clean, Qlikview, Qualtrics and online Operational Processes
  • Analytical and detail oriented in all work activities/tasks, with a strategic perspective to enable the translation of metrics into trends, identification of improvement opportunities and root cause
  • Demonstrates strong analytical, data manipulation and problem solving skills with strong attention to detail and concern for order and quality
  • Be innovative and proactive to actively develop new opportunities

About us

Every year, more and more people get away from it all for a Haven holiday. Part of the award-winning Bourne Leisure family, we have 38 Haven holiday parks from Scotland to Cornwall, in stunning locations around the UK coast. For our 2.6 million guests, we’re a real breath of fresh air and we’re passionate about giving them a great time with memories that last a lifetime.

What do we offer

Discounted Haven, Butlin’s and Warner Leisure Hotels holidays for you, your family and friends
Reward and recognition schemes
Externally recognised qualifications to give you the opportunity to develop and progress
Lifestyle and shopping discounts and benefits

Unwavering focus on cleanliness and our reassurance to you

The safety of our team has always been our number one priority and now more than ever, we will raise our standards and expectations even higher. We have been working tirelessly since the start of the Coronavirus pandemic to find ways of being able to re-open our business by adapting how we operate, ensuring we continue to give our guests a great time with memories that last a lifetime, in a world of social distancing and an unwavering focus on cleanliness.
We have created a six-part plan, designed to ensure we create an environment where our team feel safe working and our owners and holiday makers can relax and enjoy their freedom by the coast break.  Our team plans focus on additional training, health & well-being, hygiene, PPE and break-out areas.  Team well-being is a critical area we have focussed on, ensuring our teams are working in a Safe Haven.

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Location

Bourne Leisure Head Office

Address

1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR

Division

Haven

Employment Status

Full-time

Employment Type

Permanent

Effective Date

4 October 2021

Expiration Date

1 November 2021