Holiday Home Advisor

Holiday Home Advisor - Hybrid Working 


As a Holiday Home Advisor, you will be joining one great team, proudly and consistently providing an individual, tailor made experience.  We are looking for motivated individuals who can demonstrate great listening skills and help our guests achieve their dreams of holiday home ownership on one of the sites of Britain's best loved holiday company. You will be excellent at building relationships and ensuring everyone receives a 'Breath of Fresh Air' Experience in line with our Haven Culture.

You will be set targets by your Team Leader/Manager and your objective will be to deliver these sales targets in line with the business requirements. 
Specific previous experience is not a requirement of the role.

What you will be doing:
**Contact and build rapport with new customer enquiries via incoming calls and emails
**Gather relevant information to establish the customer’s needs, and be a qualified advisor to help them with all the information they require, assisting them in making their choice
**Converting customer enquiries into appointments, with a view to purchasing a holiday home
**Follow up all appointments after visit
**Achieve personal and team targets 
**Ensure accurate and efficient data entry
**Develop product knowledge and establish strong relationships with Parks

What we'd like you to bring:
**Enthusiasm and commitment
**Excellent telephone manner
**Ability to build rapport, deliver clear and concise information
**The ability to discover and respond to the customer’s needs, using our Breath of Fresh Air values
**Develop positive customer relations and focus on the Customer Journey
**The ability to work to personal targets
**Flexible approach to work schedule
**Ability to work well independently and within a team

You will work 5 days over 7 in this role, so the role will involve some weekend work on a rota basis. You will work one day of the weekend and have one day off during the week.

How do we look after our people: 
*Generous Commission and Bonus scheme
*20% team member discount across Haven Holidays, Warner Leisure Hotels and Butlin’s for you, your family and friends
*Company events: Christmas Party, Brand celebrations and fun days.
*Quarterly incentives for all the team based on KPIs as well as adhoc incentives and games.
*Reward and recognition schemes including long service and team member of the month.
*Externally recognised qualifications to give you the opportunity to develop and progress.
*22 days holiday increasing to 25 days after 2 years’ service
*Government and company pension scheme




Bourne Leisure Head Office


1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR



Employment Status


Employment Type


Effective Date

10 November 2021

Expiration Date

20 December 2021