Facilities Duty Manager

Overview of the role
An exciting vacancy has arisen in our Facilities department. As part of the Facilities leadership team you will be responsible for leading the team that maintain all areas across the resort ensuring maintenance jobs are completed within the required timescale to the highest standards for our guests to enjoy.

Key Areas of Responsibility
Role modelling behaviour by having a hands-on approach on the shop floor and motivating and guiding the team to deliver the highest possible standards of maintenance.
Plan and assist team to ensure work is completed with the minimum of disruption to the resort operation
Monitoring the Planet system, guest to desk reports, guest feedback, and TI scores for repairs & maintenance, to ensure all jobs are completed.
Ensuring compliance with Health and Safety procedures
Work closely with the departments across resort to provide updates of maintenance issues, including timescales for completion and resolutions
Conducting audits for maintenance issues and spot checks of maintenance jobs completed by team and contractors
Ensuring completion of weekly/monthly checks and documenting
Stock control including ordering to ensure materials are readily available for team
Have the confidence to hold briefings and weekly team meetings
Follow through on any performance issues and ensuring the team are trained, coached, mentored and appraised on their performance
Adherence to company standards and procedures

The successful candidate should:
Have a passion to succeed and deliver exceptional customer service in a result driven environment
Have a flexible approach to working unsociable hours where required within a business that operates seven days a week and be willing to adapt due to business circumstances
Have a problem-solving attitude and be able to think outside the box and be able to focus on the detail and prioritise tasks
Strong communication skills to allow relationships between departments, guests and team
Have an understanding of Health & Safety requirements
Have the ability to work from the direction of management and own initiative to complete deadlines
Experience of working in a maintenance/technical environment
Experience of leading a skilled team to ensure work is completed in a safe and timely manner to the highest standards

Our benefits and perks of working here

Funded qualification development opportunities from Level 2 to Masters Degrees for permanent team members.
Free use of Pool and many other Leisure facilities
20% off food in our restaurants and take away
Apply for free tickets for our box at the 02 Arena
Subsidised food and drinks in our team diners
Holidays Discounts of 20% for all your family & friends in Haven, Butlins & Warner Hotels
Subsidised OFSTED Nursery facilities available on resort
Regular team incentives with great rewards.
Opportunity to earn up to £1,000 when you refer friends to join our great team 
Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc
Fantastic discounts on loads of high street and online brands
Team Member of the Month Awards
Instant Recognition schemes with great rewards through our busiest times
Long Service awards


Bognor Regis


Upper Bognor Road, Bognor Regis, West Sussex PO21 1JJ GBR



Employment Status


Employment Type


Effective Date

16 November 2021

Expiration Date

3 December 2021