Reception

Owners Reception Team Member – Haven 

Do you want a career in our Owners team, working for The Times 6th Best Big Company in the UK?

The successful candidate will be a key member of the team and focus on delivering excellent customer service and sales at all times. Their aim is to approach our owners with a problem-solving attitude and to treat every customer as an individual.

•Provide a warm and friendly welcome to all our owners and visitors at all times
•Local information - be ready to share your knowledge and experience of the area to help  our guests make the most of their rest time
•Help to give our owners advice with their account, wow them with their impression of  the team 
•Park knowledge – be able to chat to owners about all the great facilities and  activities on Park, and suggest those that the family might enjoy
•Preparation – getting everything ready for our owners, from park opening/closing to  parties and events
•Take accurate detail of any maintenance/repairs needed and process straight away so  that we can fix it for the owner asap and get it right first time and communicate the  outcome
•Do the right thing – if an owner has cause for complaint, let’s put it right and make  sure that they are able to get back to enjoying their ownership.
•Any other duties requested by your Manager

Requirements: 

The ideal candidate will be a dedicated team player, possessing first class customer service skills, a love of working with the public and the ability to work under pressure. They will also have a positive, flexible attitude and be enthusiastic, able to take the initiative and self-motivated. Previous experience within a similar position is desirable but not essential.
Please be aware that the role requires flexibility and includes weekend and some evening work.

Core Competencies: 

Excellent communication – encourage dialogue, deliver clear message, able to listen to customer
Customer service ethics – discover and respond to customer needs
Building strong customer relations – develop positive relations
Sales focussed – achieving targets, negotiation to close
Results driven


The Benefits of working with us:

Join us for the summer, with the potential to become permanent at the end of the year, we also have many permanent roles on offer too.
Competitive rates of pay
Accommodation available in many of our parks if you don’t live locally
50% off food in our restaurants and take away every shift you work
Regular team incentives with great rewards
Opportunity to earn £300 or more when you refer a friend to join our great team
Holidays Discounts of 20% for all of your family & friends in Haven, Butlins & Warner Hotels
20% off in our shops and venues
Free use of Pool, Gyms and many other Leisure facilities  
Funded qualification development opportunities from Level 2 to Masters Degrees for permanent team members
Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc
Fantastic discounts when making purchases from most major retailors and hundreds of discounts on everyday purchases
Team Member of the Month Awards
Instant Recognition schemes with great rewards through our busiest times
Long Service awards for permanent team members

Our guests and our team members are vitally important to us and we need to ensure we build effective relationships, through trust, always having an approachable, friendly and helpful attitude. This will ensure our guests feel reassured that we always have their interests at the heart of everything we do.

Safeguarding is one of our business priorities.  Our teams are committed to providing a safe and secure environment and promoting the welfare of children and young or vulnerable adults.

For all our current career opportunities please visit www.havencareers.co.uk

Location

Lakeland Leisure Park

Address

Moor Lane, Flookburgh, Cumbria LA11 7LT GBR

Division

Haven

Employment Status

Full-time

Employment Type

Permanent

Effective Date

20 November 2021

Expiration Date

31 December 2021