Waiter / Waitress

Café Bar – Front of House Team - Haven 

Do you want a career in the Food & Beverage team, working for The Times 6th Best Big Company in the UK?

The successful candidate will work within the Complex Department, responsible for serving customers in a professional manner, providing an excellent and efficient service to exceed their expectations.

Specific duties include:

•To accurately take orders from customers, listening and offering advice on choices and  menu options when required.
•To deliver food promptly, to serve customers in a professional manner, ensuring their  expectations are exceeded.
•Ensuing the bar area is kept clean and presentable, serving customers in a professional  manner through pouring and dispensing drinks
•Ensure the food area, kitchen and all associated areas are cleaned accurately during  and at the end of service. Ensure equipment is cleaned accurately to the correct safety  standards.
•Ensure tables are cleared and cleaned within 5 minutes of customer’s departure.
•Maintain stock rotation, re-stocking food and beverage items
•Operating the till system in an efficient and accurate manner, conducting the company’s  cash handling procedures
•Inspect toilets as and when required.
•Take a proactive approach to the Health and Safety of yourself, fellow team members and  customers.
•Report all potential accidents.

To be responsible for the following areas on the park:

•Customer Service
•Food Hygiene
•Health and Safety


The ideal candidate will possess an excellent customer service attitude, willing to go out of their way to give our customers a superior service, driven to exceed their expectations on a consistent basis. They will also possess good working practices with food hygiene and health and safety and possess the ability to work as part of a team and to work under pressure.

Core Competencies: 

Knowledge of food hygiene practices, Able to work as part of a team, committed to providing first class customer service, Work under pressure, excellent communication skills

The Benefits of working with us:

Join us for the summer, with the potential to become permanent at the end of the year, we also have many permanent roles on offer too.
Competitive rates of pay
Accommodation available in many of our parks if you don’t live locally
50% off food in our restaurants and take away every shift you work
Regular team incentives with great rewards
Opportunity to earn £300 or more when you refer a friend to join our great team
Holidays Discounts of 20% for all of your family & friends in Haven, Butlins & Warner Hotels
20% off in our shops and venues
Free use of Pool, Gyms and many other Leisure facilities  
Funded qualification development opportunities from Level 2 to Masters Degrees for permanent team members
Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc
Fantastic discounts when making purchases from most major retailors and hundreds of discounts on everyday purchases
Team Member of the Month Awards
Instant Recognition schemes with great rewards through our busiest times
Long Service awards for permanent team members

Our guests and our team members are vitally important to us and we need to ensure we build effective relationships, through trust, always having an approachable, friendly and helpful attitude. This will ensure our guests feel reassured that we always have their interests at the heart of everything we do.

Safeguarding is one of our business priorities.  Our teams are committed to providing a safe and secure environment and promoting the welfare of children and young or vulnerable adults.

For all our current career opportunities please visit www.havencareers.co.uk


Haggerston Castle Holiday Park


Beal, Near Berwick-upon-Tweed, Northumberland TD15 2PA GBR



Employment Status


Employment Type


Effective Date

17 February 2022

Expiration Date

5 March 2022