Guest Services Team Member
Working at Butlin's as a Guest Services team member means being part of a big-hearted team of people who are responsible for providing our guests with an altogether more fun and entertaining holiday.
The main purpose of the role is to deliver a fantastic service to our guests whilst they are here enjoying their holiday with us.
Here in Guest Services you will mainly be working behind the scenes on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate their stay with us by giving advice about the fantastic product offering we have and and giving advice about our local area. We put the fun back into our guest's holiday so if things aren't going to plan with their break, you will be helping guests get things back on track by using your empathy and problem-solving skills to understand fully what has gone wrong and ensuring and jobs and feedback are logged then followed up with the guest. Within the Guest Services team we also look after the check-in experience for all our our guests and meet some guests face-to-face to talk through with anything they may need help with.
* Being a people-person with great customer service skills
* Being a team player who supports their colleagues while they support you
* Great telephone manner including being confident at offering solutions to our guests
* Computer literate (we use different system to log housekeeping and maintenance jobs, and feedback for our guests)
* Be organised and able to prioritise your workload
* Enjoys having fun at work!
Typical working hours: we are looking for full-time team to join us, with shifts between 9am-9pm on our arrival days (Mondays and Fridays) and other days between 9am - 5pm. We are open seven days a week so flexibility with days, start and finish times will be needed to ensure we can give our guests the best experience.
The perks of working with us:
*Funded qualification development opportunities from Level 2 to Masters Degrees for permanent team members.
*Free use of our pool and many other leisure facilities
*20% off food in our restaurants and take away
*Apply for free tickets for our box at the 02 Arena
*Subsidised food and drinks in our team diners
*Holidays Discounts of 20% for all your family & friends in Haven, Butlin's & Warner Hotels
*Subsidised OFSTED Nursery facilities available on resort
*Regular team incentives with great rewards.
*Opportunity to earn up to £1,000 when you refer friends to join our great team
*Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc
*Fantastic discounts on loads of high street and online brands
*Team Member of the Month Awards
*Instant Recognition schemes with great rewards through our busiest times
*Long Service awards
We look forward to hearing from you if your skills match what we are looking for and you would love to be part of our team. So look no further ...
Upper Bognor Road, Bognor Regis, West Sussex PO21 1JJ GBR
20 June 2022
1 July 2022