Holiday Home Administrator

Holiday Home Administrator

Here at Haven, we live, breath and believe in our mission to give our guests a great time, with memories that last a lifetime. 
Working in sales at Haven isn’t about sell, sell, sell; it’s about talking to people, finding out how you can make a difference to their lives and being the greatest brand ambassador.
Haven not only give our guests the opportunity to Holiday in some of the most desirable and idyllic locations in the UK but week to week we welcome many New Owners to our parks that have chosen to extend their Holidays on a more permanent basis by embarking on Holiday Homes Ownership and joining the Haven Family. The role of a Holiday Home Revenue Administrator is to ensure seamless and effective transactions are carried out and in line with the latest FCA, GDPR and trading regulations. 

What we can’t live without:
Personable, confident and able to build relationships with everyone.
Great communication & organisational skills and experience in a customer facing environment.
Good computer skills, with the confidence to learn new systems & databases quickly (we’ll give you all the training you need)
Pro-active, organised and able to work on own initiative
Administration skills including multi-tasking
Team working with other departments across the Park
Able to work under pressure and to deadlines

Key responsibilities
Managing customer interactions with owners and prospective new owners.
Manage transactions in relation to any purchase for a New or Used Holiday Home including accessories. This includes, finance proposals and gathering information and Identification for Finance and SMART search purposes. 
Ensure that customers expectations on dates their Holiday Home will be ready for Handover are managed, realistic and always met.  
Managing and assisting with After Sales relating to “snagging” issues pre and post-Handover to ensure they are dealt with timely and reported via the correct channels.  
Ensuring the highest levels of customer satisfaction at all points of influence within the customer journey.
Ensuring all training surrounding compliance, GDPR and FCA regulations are carried out when required and within deadlines outlined. 
Ensure all performance targets and metrics are met. 
Managing Stock levels and SG appearance day to day. 
Managing Contractors to deadlines and inventory stock.

Expertise:
Computer literate, able to learn new digital platforms and systems quickly and effectively, MS office packages literate, able to work at pace, able to manage workloads and to deadlines. 

The Benefits of working with us:

Join us for the summer, with the potential to become permanent at the end of the year, we also have many permanent roles on offer too.
Competitive rates of pay
Accommodation available in many of our parks if you don’t live locally
50% off food in our restaurants and take away every shift you work
Regular team incentives with great rewards
Opportunity to earn an attractive bonus when you refer a friend to join our great team 
Holidays Discounts of 20% for all of your family & friends in Haven, Butlins & Warner Hotels
20% off in our shops and venues
Free use of Pool, Gyms and many other Leisure facilities  
Funded qualification development opportunities from Level 2 to Masters Degrees for permanent team members
Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc
Fantastic discounts when making purchases from most major retailors and hundreds of discounts on everyday purchases
Team Member of the Month Awards
Instant Recognition schemes with great rewards through our busiest times
Long Service awards for permanent team members

Safeguarding is one of our business priorities.  Our teams are committed to providing a safe and secure environment and promoting the welfare of children and young or vulnerable adults.