Senior Brand Insight Executive

Senior Insight Executive
Hemel Hempstead
Salary + Bonus and Benefits

We’re looking for an experienced Research professional to take the lead on brand research for Haven. Providing insight and qualitative research, you will help us to better understand how we are positioned in the marketplace.

Your Opportunity
To learn, develop and become an expert in a key area of the business by:
- Leading on brand experience feedback, monitoring sentiment to ensure our brand continues to evolve to deliver to guest expectations
- Managing and facilitating qualitative groups and panels, using findings to help support the proposition development team
- Driving continuous improvement in the reporting and feedback so that we can grow the level of insight available within Haven
- Providing accurate and robust insight to help teams identify improvements to guest experience

What we’d like you to bring
- Demonstrable experience in a customer insight or analytics role, you need to be able to translate a brief into actionable insight
- Strong quantitative and qualitative skills
- A high level of proactivity and drive to deliver a project from start to finish
- A confident presenter able to engage your audience
- Analytical ability beyond stats, you need to be able to understand the bigger picture then form hypotheses and prove them right or wrong

Who are we?
As the UK’s leading holiday operator, a career at Haven can offer more than just a job. Part of the award-winning Bourne Leisure family, we have plenty of exciting opportunities for development, over 9,000 fantastic team members and 38 beautiful seaside locations and our HQ based in Hemel Hempstead. From Scotland to Cornwall, Norfolk to Wales, our parks are dotted along some of the most breath-taking parts of the great British coastline, providing memories that last a lifetime for guests, owners, and team. We’re passionate about what we do, and we have a great time doing it, all of which is reflected in our Breath of Fresh Air culture. We welcome all new talent with open arms and support your journey with Haven in any way we can.

What's it like to work with us?
Ultimately, it’s our people and teams that make us an employer of choice.  
At Haven, we care about you as an individual– whether you are office based, home based or a mixture of the two, we are open and transparent in our approach and welcome the same approach in return. We are a place where talent thrives and gives you the autonomy to be the master of your own path. We are supportive and collaborative, giving you the opportunity to learn, ask questions and work with different people throughout the business. We are one great team, and we celebrate successes as an individual and as a collective with our teams.

What’s In It for You?
- Competitive holiday allowance that rises with service
- Holiday buy scheme
- Annual bonus
- 20% discount for any Haven, Butlins or Warner holiday for you, friends, and family.
- Wellbeing support across several different topics
- Opportunities to use our corporate box at The O2 arena for music, comedy, sport, and entertainment events
- Exclusive discounts with several corporate partners
- Access to fantastic learning and development opportunities, including Apprenticeships & Degrees 
- Real career pathways 

If this sounds like the right opportunity for you, go ahead and apply!


Bourne Leisure Head Office


1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR



Employment Status


Employment Type


Effective Date

22 June 2022

Expiration Date

29 August 2022