Cleaning Services Team Manager
Cleaning Services Team Manager
Come and join our One Great Team here at Haven as a Cleaning Services Team Manager, where you will help create great memories that last a lifetime for our guests. Set on the beautiful Ayrshire coast with lovely views of Arran, Craig Tara is one of Haven’s 4 extra-large parks. It has over 1500 caravans and apartments with all the facilities available to ensure our guests have an amazing holiday.
A little About Us & What We Offer
Our mission is to create amazing holiday memories for guests across the UK. Our 38 Haven Parks stretch from Cornwall to Scotland, as part of the award-winning Bourne Leisure Group. Our Guests and Teams are at the heart of everything we do, and we see ourselves as One Great Team. Our amazing culture across our brands has meant we are proud to be one of ‘The Times – Best Big Companies to Work For in the UK’
-Free Use of our Leisure Facilities including Swimming Pool & Gym
-50% Discount off food on Park, including with our partner brands
-If you need some support…We offer a fantastic Health, Mind & Money Wellbeing Support Programme
-Fantastic Discounts with many national brands and retailers
-20% Discount to you & your family across the Bourne Leisure brands at Haven, Butlins and Warner Leisure Hotels
-Reward & Recognition Schemes
-20% Discount in our on-Park shops
Salary: £30,500 + bonus and benefits
What You’ll Be Doing
As Cleaning Services Team Manager, you will be supporting the Head of Facilities and be responsible for all accommodation and venue cleaning operations, including the cleaning of holiday homes, Caravan Sales stock, and all park facilities.
Effectively leading and coaching a large team of Cleaners, Coaches, porters and administrators to plan, organise and deliver an outstanding accommodation and venue environment for our Guests, Owners and Team whilst ensuring the highest standards of hygiene and safety.
- Confidently deal with guest concerns with the ability to resolve problems, show empathy and understanding. Reacts to Guest Feedback and works with the team to respond quickly to address areas for improvement
-Monitor daily service and tasks, observing speed of service, arranging appropriate resource when needed
-Achieve and exceed targets and key performance indicators
-Attract, recruit and onboard new team members, ensuring all team have the relevant qualifications and completed all training required for role
-Identifying and developing future talent in department ensuring all team have a relevant and effective PDP
-Responsible for Team Rota’s, Accurate hours worked recording, safety compliance checks and legislative compliance checks.
-Manage all, Cash Procedures and Cost Control in the department maximising profit and minimise loss.
What We Are Looking For
-Strong management and leadership experience, particularly leading large teams
-The ability to work at pace and under pressure whilst leading a team
-Confident decision maker
-Demonstrates the ability to train, appraise and develop team
-Experience of managing accounts, including external contractors so experience in facilities / account management would be a huge advantage.
Craig Tara Holiday Park
Dunure Road, Ayr KA7 4LB GBR
26 July 2022
28 August 2022