Restaurant Operations Manager

We have an exciting opportunity here at Warner Leisure Hotels and are looking for a Restaurant Operations Manager to join our central Food & Beverage team to support with restaurant and retail service delivery within our existing hotels, as well as, supporting any new openings and new dinning concepts.

This role will be primarily field based, working across 16 of our wonderful hotels, and will be responsible for driving and imbedding our Brand Standards within the Food & Beverage areas at the hotels to ensure we are delivering a consistent and great guest experience.

Key responsibilities:

Engage, lead and coach our Food and Beverage teams across our estate to support the consistency of a great dining and retail service experience across all our hotel’s

Translate our brand standards and Warner values into our restaurant operations

To audit and support the full adoption of our F&B brand standards

To coach all Food and Beverage teams on FIR legal requirements

Support our Head of Hospitality and F&B managers on a day-to-day basis

Working alongside our Warner L&D team to deliver high impact hospitality training to include guest journey, brand standards, offer and product knowledge

Ensure all F&B teams have the necessary tools to fulfil their roles

Support with Hotel recruitment and retention where required

Working alongside our Central F&B team to support delivery of any new restaurant concepts

Review guest feedback on a continuous basis to identify any opportunities for improvement

As a person you will:

Have experience in delivering a high level of service within medium/high volume restaurants

Have a huge passion for service and hospitality

Be highly motivated and a strong communicator who can inspire and lead a team

Experience in developing and coaching teams

Be comfortable working in a branded environment and able to translate this to our teams

Have the ability to prioritise and accomplish objectives independently and within a team

Feel confident to challenge “the norm” to excite and make a difference

Able to build strong and two-way relationships that drive performance

What’s in it for you:

Competitive salary and participation in the annual discretionary bonus scheme

Annual Car Allowance

20% team member discount across Haven holidays, Warner Leisure Hotels and Butlin's for you, your family and friends

22 days annual leave rising to 25 days after 2 years’ service

Government pension scheme and optional salary sacrifice scheme

Reward and recognition schemes including long service

Our online discount scheme (MyBourneHub) with loads of great deals

Externally recognised qualifications that will give you the opportunity to progress and develop within Bourne Leisure