Retail Revenue Team Manager (Temporary Cover)

Retail Revenue Team Manager - Temporary 

Come and join our One Great Team here at Haven! We have a fantastic opportunity for a Retail Revenue Venue Manager to join us on a full time, temporary basis managing our supermarkets on-site.

A little About Us & What We Offer

With 38 Haven Parks across the UK from Cornwall to Scotland, we are part of the award winning Bourne Leisure Group, where our Guests and Teams at the heart of everything we do.  Operating as One Great Team within a Breath of Fresh Air Culture, we are proud to be one of ‘The Times – Best Big Companies to Work For In The UK’.
- 20% Discount to you, family & friends across the Bourne Leisure brands: Haven, Butlins & Warner Hotels
- Great opportunities to develop, if that’s what you want, with funded qualifications from Level2 to Masters Degrees
- If you need some support…We offer a fantastic Health, Mind & Money Wellbeing Support Programme
- Fantastic Discounts with many national brands and retailers
- Free Use of our Leisure Facilities including Swimming Pool & Gym
- 22 days annual leave rising to 25 days after 2 years’ service
- 50% Discount in our Park Restaurants and Brand 
- Reward and recognition schemes including long service 

Salary - £24,950

What You'll Be Doing

As a Team Manager you will be responsible for engaging and inspiring their team each day and setting direction in relation to the day to day activities and tasks.  Ensures that team are guest obsessed, meeting targets, following standard operating procedures, driving continuous improvement and ensuring that every guest & Owner on our park has a great time with memories that last a lifetime 

The Retail Revenue Team Manager supports the Head of Activities in managing and delivering a first-class retail, gifting and vending operation and shopping experience for every visitor to our parks. Effectively leading and coaching the retail revenue teams, maximising profit and minimising loss, while ensuring all Health & Safety Requirements are met.  

Key Responsibilities

Role Modelling effective leadership behaviours and our vision and values at all times. Leads and coaches the team daily to ensure all areas of responsibility are covered, guiding all team members when needed and escalate issues to Heads of Department when required.  Deals with any employee relations issues as they arise.  Support team through 90 day induction including completion of mandatory safe and secure training 
Takes ownership of shift and service delivery ensuring all team are guest obsessed 
Confidently deals with guest concerns with the ability to resolve problems, show empathy and understanding. Reacts to Guest Feedback and works with the team to respond quickly to address areas for improvement 
Monitors daily service and tasks, observing speed of service, arranging appropriate resource when needed 
Achieve and exceed targets and key performance indicators 
Ensure all team have the relevant qualifications and completed all training required for role 
Identifying and developing future talent in department ensuring all team have a relevant and effective PDP 
Complete relevant administrative tasks including Team Rota’s, Accurate hours worked recording, safety compliance checks and legislative compliance checks. Follow the relevant Haven process to attract, recruit and onboard new team members 

Manage all, Cash Procedures and Cost Control in the department maximising profit and minimise loss. 

What We Are Looking For

- Strong management and leadership skills to lead broad teams with a Food & Beverage environment 
- Confident decision maker
- Can exercise sound judgement and manage conflicting priorities when under pressure
- Have had previous responsibility for working with financial budgets
- Has previously managed a profit centre with both revenue and expenses through the individual venue management teams

-Has a  thorough knowledge and understanding of the management and tasks for own department  

Holds current qualifications in: 
Food Safety Level 2 or 3