Lettings Administrator

Letting Administrator 

Come and join our One Great Team here at Haven! We have a fantastic opportunity for an Administrator to join us on a full time, permanent basis supporting our lettings service on our Holiday Park!

A little About Us & What’s In It For You

Our mission is to create amazing holiday memories for guests across the UK. Our 38 Haven Parks stretch from Cornwall to Scotland, as part of the award-winning Bourne Leisure Group. Our Guests and Teams are at the heart of everything we do, and we see ourselves as One Great Team. Our amazing culture across our brands has meant we are proud to be one of ‘The Times – Best Big Companies to Work For in the UK’ 

- Free Use of our Leisure Facilities including Swimming Pool & Gym 
- 50% Discount off food on Park, including with our partner brands 
- We offer a fantastic Health, Mind & Money Wellbeing Support Programme  
- Fantastic Discounts with many national brands and retailers  
- 20% Discount to you & your family across our Haven, Butlins & Warner Leisure Hotels  
- Reward & Recognition Schemes  
- 20% Discount in our on-Park shops 
- Holiday Accrual / Workplace Pension Scheme available 

Working Hours:  Full time 
Salary:  £22,289

What You'll Be Doing

The Lettings Administrator supports the Head of Holiday Home Revenue with the consistent delivery of our Letting Owner promises. They will support the delivery of 4 key areas – availability requirements and grid management, new owner awareness and sign up of our Letting Service, delivering consistently on the owner promises within Letting and ensuring our Letting Service is consistent through compliance and commitment of Company processes.

-Effectively and consistently deliver the Letting Owner Touch Points
-Confidently deals with Letting Owners concerns with the ability to resolve problems, show empathy and understanding.
-Maintain an effective and informative relationship with the park Experience Team, who will need updating on sales and/or service KPIs
-Seeks out and acts upon regular Owner feedback to build understanding and respond to Lettings Owner needs. Monitors advocacy, Welcome back Surveys and Qlikview       Dashboard, supporting the creation of action plans with the wider Park team to address opportunity areas for improvement
-Influence the GM and other HOD’s to put in place action plans to address shortfalls or  opportunities in Owner experience relating to Lettings
-Complete relevant administrative tasks including, , safety compliance checks and legislative compliance checks. Follow the relevant Haven process to attract, recruit and   onboard new team members
-Has a thorough knowledge and understanding tasks for own department.

What We Would Like You To Bring 

• Must be highly competent (and confident) in computer and IT systems.
• Evidence of previous administrative roles.
• Able to present information confidently at all levels.

You may come for a season and stay for a decade. You may start with us as a Team Member and grow into a General Manager’s role…Either way we would love an opportunity to discuss our Park based roles with you and all we have to offer you by joining our Team at Haven!