Customer Care Advisor

Do you want to join a growing company and enjoy a fantastic career working alongside a great team who strive to deliver an incredible guest experience? Well you're in luck! 

Here at Warner Leisure Hotels, we are currently looking for a Customer Care Advisor to join our wonderful Contact Centre.

Purpose of the role:

We are looking for team who can demonstrate great listening skills, have a problem solving attitude and will help our guests to buy the holiday that's perfect for them.

Role responsibilities:

As a Customer Care Advisor at Warner Leisure Hotels you will working from home while we are trialling a phased return to our Hemel office. All technology will be provided

Your goal is to create rewarding relationships with our guests by providing an individual, tailor made  experience, ensuring you meet the Warner standard and our guests' expectation

Providing informative and accurate advice and guidance for guests looking to book or discuss their future  holiday at one of our hotels or villages, allowing them to talk in confidence with you

Previous experience within a similar position is desirable but not essential

Our opening times are 9am to 9pm, 7 days per week. The full time hours that we are looking for will be 5 days a week with one day being at the weekend

The benefits of working with us:

 Free use of many of the Hotel/Coastal Village facilities and discounts off our food and retail outlets

20% team member discount across Warner Leisure Hotels, Butlin’s and Haven holidays for you, your family and friends

Reward and recognition schemes including long service

Externally recognised qualifications that will give you the opportunity to progress and develop within Bourne Leisure

Government pension scheme and optional salary sacrifice scheme

Our online discount scheme (MyBourneHub) with loads of great deals

Externally recognised qualifications that will give you the opportunity to progress and develop within Bourne Leisure

To take the next step in building the Warner career you’ve always dreamed of...apply now!