Entertainment Team Manager - Church Farm

Role Purpose
The Entertainments Team Manager is responsible for engaging and inspiring their team each day and setting direction in relation to the day to day activities and tasks.  Ensures that team are guest obsessed, meeting targets, following standard operating procedures, driving continuous improvement and ensuring that every guest & Owner on our park has a great time with memories that last a lifetime 

The Entertainments Team Manager supports the Head of Activities in delivering the Park Entertainments proposition, delivering an outstanding guest experience, whilst ensuring all Health & Safety Requirements are met. Accountable for the quality of the entertainment delivery on park, monitoring product standards delivery by the team, and implementing quality control processes. 

Key Responsibilities
Role Modelling effective leadership behaviours and our vision and values at all times. Leads and coaches the team daily to ensure all areas of responsibility are covered, guiding all team members when needed and escalate issues to Heads of Department when required.  Deals with any employee relations issues as they arise.  Support team through 90 day induction including completion of mandatory safe and secure training 
Takes ownership of shift and service delivery ensuring all team are guest obsessed 
Confidently deals with guest concerns with the ability to resolve problems, show empathy and understanding. Reacts to Guest Feedback and works with the team to respond quickly to address areas for improvement 
Monitors daily service and tasks, observing speed of service, arranging appropriate resource when needed 
Achieve and exceed targets and key performance indicators 
Ensure all team have the relevant qualifications and completed all training required for role 
Identifying and developing future talent in department ensuring all team have a relevant and effective PDP 
Complete relevant administrative tasks including Team Rota’s, Accurate hours worked recording, safety compliance checks and legislative compliance checks. Follow the relevant Haven process to attract, recruit and onboard new team members 

Manage all, Cash Procedures and Cost Controls in the department. 
Ensures all staged and non-staged events are fully risk assessed and in-line with the brand guidelines. 

Expertise
Has a thorough knowledge and understanding of the management and tasks for own department  
•High energy with a passion for entertaining
•Passionate about delivering an exceptional guest experience
•Proven ability to plan and co-ordinate activities and events
•Able to prioritise and deliver to deadlines
•Ability to cope under pressure with the flexibility to adapt to change

The benefits of working with us:

Free Use of our Leisure Facilities including Swimming Pool & Gym
50% Discount off food on Park, including with our partner brands
If you need some support…We offer a fantastic Health, Mind & Money Wellbeing Support Programme
Fantastic Discounts with many national brands and retailers
20% Discount to you & your family across the Bourne Leisure brands at Haven, Butlins and Warner Leisure Hotels
Reward & Recognition Schemes
20% Discount in our on-Park shops

Safeguarding is one of our business priorities.  Our teams are committed to providing a safe and secure environment and promoting the welfare of children and young or vulnerable adults.