Residential Catering Team Leader

Purpose of the role:

To support the Venue Manager in the day-to-day running of their busy venues in order to maximise our guests experience and ensure you get the best out of the team.

We are looking for a Team Leader to assist the Residential Catering Venue Managers in their busy operation. This role will require you to work split shifts, 5 over 7 days to ensure the needs of the business are met where possible. Key elements of the role:

Food Safety and Health & Safety:
•Takes responsibility for the day to day management of the Food Safety policy and the Health & Safety policy

Guest Experience:
•Demonstrates empathy with guests to enhancing the guests’ experience
•Utilizes feedback and qualitative measures to identify strengths and opportunities to develop the guest experience.
•Demonstrates the principles of the four customer conditions and works to resolve any guest queries or when handling any customer dissatisfaction.
•Be present during peak operating times where possible.
•Ensure the venue is fit for purpose at all times by adhering to opening/closing checks, alongside managing and monitoring all 5 senses and guest communication, repair and maintenance and Health & Safety
•Ensure the venue cleaning program is monitored and shortfalls in standards are actioned in line with the Bourne Leisure Food Policy.
•When leading shift, have the ability and knowledge to understand our guest’s needs in terms of allergies and intolerances. 

Team Experience:
•Role models the right behaviours to demonstrate to the team what it takes to be on purpose in challenging times.
•Monitor team grooming standards in line with company policy.
•Monitor and develop individual team member performance through effective use of coaching, through active follow up to induction, and other planned cultural and development training completed.
•Set examples to the team by ‘Leading from the Front’ and ensuring exceptional service is delivered at all times.
•Deliver on-the-job coaching sessions for team members in the venue.
•Motivate team to achieve resort, department, venue and individual goals.
•Assist the venue management team to take corrective action to ensure all poor performance is reviewed, investigated and appropriate actions taken to ensure a satisfactory solution is achieved.
•An excellent communicator who will use the value chain to develop cohesive working relationships to problem solve and to develop new initiatives.
•Support with the implementation of reward and recognition for our team

Margin Management:
•Support day to day management of the food costs and have a basic understanding of the results
•Review and action all cash handling procedures, taking corrective action when required as per company policy

Payroll Efficiency:
•Ensure the right team, are in the right place, at the right time aligned to the business needs.
•Support the wider resort in multi skilling our team.
•Ensure team movement is tracked on the SAM system in line with company policy.Sales & Marketing:
•Drive, maintain and communicate any incentive program within the venue.
•Ensure POS marketing is relevant to the calendar break.

About the benefits:
•Annual Bonus scheme
•20% off holidays for you, your family and friends.
•Regular Team offers
•Access to discounted offers from a variety of providers
•Team member appreciation and recognition schemes
•Pension scheme
•Nursery facilities

We look forward to hearing from you if your skills match what we are looking for and you would love to be part of our team. So look no further ...


Thoresby Hall Hotel


Thoresby Park, Near Ollerton, Nottinghamshire NG22 9WH GBR



Employment Status


Employment Type


Effective Date

31 August 2019

Expiration Date

14 September 2019