Facilities Manager - Haven

Do you want a career working for one of The Times Best Big Company in the UK?

My Role as Facilities Manager is to enjoy a fast paced environment ensuring that all the maintenance work on park is planned, delivered and executed in the most effective, efficient and effortless way possible.  I will be responsible for driving the efficiency of the maintenance and stores operations by planning and communicating with other internal teams and acting as their internal contractor.  

I will manage a team of grounds people to maintain the exterior areas of the park which should always be presented immaculately as well as managing the refuse collection and recycling operations.

I will oversee the caravan siting and security operations on park.

The facilities manager  (depending on the size of the park) may have a direct reporting line of departmental managers as follows:

With My Business: 

• Able to prioritise and deliver against SLA’s (Service Level Agreements) for work both in holiday homes and venues by taking an overview of the needs of the park as a          whole.
• Deliver a Facilities Management service to all other departments on park, treating them as an internal customer and responding to their maintenance requests by planning and organising via insourcing or outsourcing.
• Demonstrate a competent understanding of IT systems. 
• Treat internal departments as your customer by ensuring you deliver the highest standards at the best value.
• Manage all park assets including servicing, repairs, replacement strategy and H&S considerations
• Manage all park maintenance and inventory stores, implementing stock management and re-ordering processes

With Our Internal Customers:

• Respond to maintenance requests by planning the fastest most cost effective way possible to complete the job.
• Recharge parts (and labour) internally and accurately.
• Maintain all administrative systems to enable internal customers to self-serve and have access to live job statuses, so they can communicate effectively with any owner or guest queries. 

I am responsible for:

• Ensuring the entire back-of-house operation on park runs safely, smoothly and efficiently to allow the front of house departments to wow our guests.

Culture: 

Our park teams are led by a General Manager and have a number of Heads of Department or HOD’s which form a part of the park leadership team.  Regardless of the role you fulfil, the overall aim is about being an antidote for urban life and therefore our parks being a ‘breath of fresh air’ for our holidaymakers and owners.  Supporting each other to deliver a set of crystal clear values to ensure we create amazing experiences and memories for our guests, equally focusing on standards and services at all times. 
We describe our team members, at all levels, as ‘bright and breezy’ people and you will need to have the right attitude for consistently living by the dare to care, yes I can, keep it simple, make it fun and do the right thing values for our guests.

Our guests and our team members are vitally important to us and we need to ensure we build effective relationships, through trust, always having an approachable, friendly and helpful attitude.  This will ensure our guests feel reassured that we always have their interests at the heart of everything we do. 

.....All our Team Members aim to deliver this at all times, enjoying working in a busy, fast paced, fun and challenging environment.
So, if you want to give your career the break it deserves then look no further.........

Qualifications/Experience/Training:
• Must be highly competent (and confident) in computer and IT systems.
• Evidence of previous FM roles.
• Able to present information confidently at all levels.

My Role as Facilities/Maintenance Manager is to enjoy a fast-paced environment ensuring that all the maintenance work on park is executed in the most effective, efficient and effortless way possible. I will be responsible for driving the quality of the maintenance and repair work in caravans and park buildings and leading the trade's team to develop their skills. The hub will plan my team's work but I will be responsible for the physical completion and quality of that work. Alongside the Hub I will be acting as their internal contractor for the other departments on the park.

Maintenance will be carried out reactively as well as planned and preventatively. The Maintenance Manager will ensure that at all times the jobs we are doing keep us compliant with all health and safety and legislative requirements. The Maintenance Manager will also supervise all maintenance contractors to ensure they are providing quality workmanship and following all Bourne H&S requirements whilst on the job.

The Facilities/Maintenance Manager will be responsible for ensuring their team are recording the use of parts and stock taking their 'on van' parts so the Hub team can proactively keep the central stores up-to-date. The Facilities/Maintenance Manager will be the person who gives all the technical advice to the hub team on how long each jobs should take and what stock holding we need to have for his/her team to achieve 'first time fix'.

With My Business: 

•Lead a team of trades' people. 
•Be confident in managing quality, people, and trade skills
•Demonstrate effective resource planning and management. 
•Able to deliver against SLA's (Service Level Agreements) for work both in holiday homes  and venues by accurately quoting the time and materials required for each job
•Deliver a Facilities Management service to all other departments on park, treating them  as an internal customer and responding to their maintenance requests by having an in- house team that is more cost effective, and provides a higher quality, quicker response  for jobs under our 'core competency' than any outsourced contractor
•Treat internal departments as your customer by ensuring you deliver the highest  standards at the best value.
•Role model effective leadership behaviours and our mission statement and values at all  times.

With Our Internal Customers:

•Respond to maintenance requests in the fastest most cost-effective way possible to  complete the job.
•Make purchasing decisions with the best value and appropriate quality at the forefront.
•Communicate effectively so our internal customers can manage their businesses  accordingly. 
•Maintain all job quality systems and report back to the hub to enable internal  customers to self-serve and have access to live job statuses, so they can communicate  effectively with any owner or guest queries. 

With My Team:

The Facilities/Maintenance Manager will manage all Maintenance Technicians, Electricians and Gas Engineers who are collectively responsible for:

•Quoting for Work (in time and parts)
•Completing work to the highest standards
•Completing work in the quickest time possible
•On-site Contractor management

With my team, I will:

•Communicate effectively to all team members. 
•Attract and recruit team members and develop them to be the very best team through  coaching, training and support.
•Recognise and celebrate individual and team success.
•Enjoy a fast paced, high pressure role in a synergised empowered working environment. 
•Lead individual performance through establishing clear expectations and agreeing targets, through ongoing review and feedback and formal appraisals.

The Benefits of working with us:

•Free use of many of the Park facilities and discounts off our food and retail outlets.
•Discounted Bourne Leisure holidays for you, your family and friends.
•Reward and recognition schemes including long service and team member of the month.
•Externally recognised qualifications to give you the opportunity to develop and  progress.

Our guests and our team members are vitally important to us and we need to ensure we build effective relationships, through trust, always having an approachable, friendly and helpful attitude. This will ensure our guests feel reassured that we always have their interests at the heart of everything we do.
My Role as Facilities/Maintenance Manager is to enjoy a fast-paced environment ensuring that all the maintenance work on park is executed in the most effective, efficient and effortless way possible. I will be responsible for driving the quality of the maintenance and repair work in caravans and park buildings and leading the trade's team to develop their skills. The hub will plan my team's work but I will be responsible for the physical completion and quality of that work. Alongside the Hub I will be acting as their internal contractor for the other departments on the park.

Maintenance will be carried out reactively as well as planned and preventatively. The Maintenance Manager will ensure that at all times the jobs we are doing keep us compliant with all health and safety and legislative requirements. The Maintenance Manager will also supervise all maintenance contractors to ensure they are providing quality workmanship and following all Bourne H&S requirements whilst on the job.

The Facilities/Maintenance Manager will be responsible for ensuring their team are recording the use of parts and stock taking their 'on van' parts so the Hub team can proactively keep the central stores up-to-date. The Facilities/Maintenance Manager will be the person who gives all the technical advice to the hub team on how long each jobs should take and what stock holding we need to have for his/her team to achieve 'first time fix'.

With My Business: 

•Lead a team of trades' people. 
•Be confident in managing quality, people, and trade skills
•Demonstrate effective resource planning and management. 
•Able to deliver against SLA's (Service Level Agreements) for work both in holiday homes  and venues by accurately quoting the time and materials required for each job
•Deliver a Facilities Management service to all other departments on park, treating them  as an internal customer and responding to their maintenance requests by having an in- house team that is more cost effective, and provides a higher quality, quicker response  for jobs under our 'core competency' than any outsourced contractor
•Treat internal departments as your customer by ensuring you deliver the highest  standards at the best value.
•Role model effective leadership behaviours and our mission statement and values at all  times.

With Our Internal Customers:

•Respond to maintenance requests in the fastest most cost-effective way possible to  complete the job.
•Make purchasing decisions with the best value and appropriate quality at the forefront.
•Communicate effectively so our internal customers can manage their businesses  accordingly. 
•Maintain all job quality systems and report back to the hub to enable internal  customers to self-serve and have access to live job statuses, so they can communicate  effectively with any owner or guest queries. 

With My Team:

The Facilities/Maintenance Manager will manage all Maintenance Technicians, Electricians and Gas Engineers who are collectively responsible for:

•Quoting for Work (in time and parts)
•Completing work to the highest standards
•Completing work in the quickest time possible
•On-site Contractor management

With my team, I will:

•Communicate effectively to all team members. 
•Attract and recruit team members and develop them to be the very best team through  coaching, training and support.
•Recognise and celebrate individual and team success.
•Enjoy a fast paced, high pressure role in a synergised empowered working environment. 
•Lead individual performance through establishing clear expectations and agreeing targets, through ongoing review and feedback and formal appraisals.

The Benefits of working with us:

•Free use of many of the Park facilities and discounts off our food and retail outlets.
•Discounted Bourne Leisure holidays for you, your family and friends.
•Reward and recognition schemes including long service and team member of the month.
•Externally recognised qualifications to give you the opportunity to develop and  progress.

Our guests and our team members are vitally important to us and we need to ensure we build effective relationships, through trust, always having an approachable, friendly and helpful attitude. This will ensure our guests feel reassured that we always have their interests at the heart of everything we do.
Location

Kiln Park Holiday Centre

Address

Marsh Road, Tenby, Pembrokeshire SA70 7RB GBR

Division

Site Maintenance

Employment Status

Full-time

Employment Type

Permanent

Effective Date

12 October 2019

Expiration Date

30 November 2019