Contact Centre Advisor

Contact Centre Advisor - Warner Leisure Hotels - Hemel Hempstead – Temporary 3 month Contract- Starting from 2nd December

Do you want a career working for The Sunday Times 5th Best Big Companies in the UK?

A rewarding career at Warner Leisure means joining one great team who aim to create a warm hearted and seamless experience across our 14 unique, beautiful and luxurious Hotels and Coastal Villages.

Purpose of the role:

• We are looking for team who can demonstrate great listening skills, have a problem   solving attitude and will help our guests to buy the holiday that's perfect for them.

Role responsibilities:

• As a Contact Centre Advisor at Warner Leisure Hotels you will work in a high   performing, fast paced environment  within our contact centre in Hemel Hempstead
• Your goal is to create rewarding relationships with our guests by providing an   individual, tailor made  experience, ensuring you meet the Warner standard and our   guests' expectation
• Providing informative and accurate advice and guidance for guests looking to book or  discuss their future  holiday at one of our hotels or villages, allowing them to talk  in confidence with you
• Previous experience within a similar position is desirable but not essential.
• Our opening times are 9am to 6pm, Monday to Saturday. The full time hours that we  are  looking for will be 5 days  a week with one day being at the weekend.

The benefits of working with us:

• 20% team member discount across Warner Leisure Hotels, Butlin’s and Haven holidays  for  you, your family and friends
• 22 days holiday increasing to 25 days after 2 years’ service
• Reward and recognition schemes including long service
• Externally recognised qualifications that will give you the opportunity to progress   and develop within Bourne  Leisure
• Childcare voucher scheme (subject to eligibility)
• Government and company pension scheme

To take the next step in building the Warner career you’ve always dreamed of...apply now!


Bourne Leisure Head Office


1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR


Hol Sales & Mktg - Call Centre Hotline

Employment Status


Employment Type


Effective Date

30 October 2019

Expiration Date

29 November 2019