Guest Services Team Member - Butlin's
Do you want a career working for The Times 5th Best Big Company in the UK?
The purpose of the role:
An exciting position has arisen within our Guest Services Team. The main purpose of this role is to maintain excellent guest relations, by dealing with all guest queries in a polite and professional manner and offering advice and solutions.
The role requires flexibility as the hours that are available will include working evenings and weekends and additional hours during our busiest times.
We are looking for candidates who:
•Have the ability to provide excellent customer service and communication skills
•Be able to demonstrate a flexible and organised approach combined with numerical and observation skills
•Be an enthusiastic team player and be able to follow good working practises and achieve deadlines set
•Achieve and maintain a high standard of dress, presentation and behaviour
•Be able to exceed guest expectations whenever possible
•Have a problem-solving attitude and enjoy talking to people on the phone and in person
•Provide information and help to ensure customer needs are met
•Proactively promote and sell Butlins products and services
•Add value to existing holiday bookings through active up selling and upgrades
•Have a good knowledge of the Resort and off Resort amenities
•Be able to maintain excellent guest relations
•IT Literate is essential (Word, excel, Microsoft )
Ideal candidate would have evidence of experience and competence in the following areas:
•Passion and enthusiasm for Butlins
•Enjoy working as part of a team
•Great listening skills (Encouraging conversation/delivering clear messages)
•Handling guests and calls in an empathetic manner
•Developing customer loyalty
The benefits of working with us:
•Free use of many of the resort facilities and discounts off our food and retail outlets
•Subsidised nursery facilities available on resort
•Discounted Bourne Leisure holidays for you, your family and friends
•Reward and recognition schemes including long service and team member of the month
•Externally recognised qualifications to give you the opportunity to develop and progress
•There is limited live in accommodation available for 18 year olds and over with this role if relocating to the area.
We look forward to hearing from you if your skills match what we are looking for and you would love to be part of our team. So look no further ...
Warren Road, Minehead, Somerset TA24 5SH GBR
11 November 2019
25 November 2019