Contact Centre Advisor

£17,206 - £17,988 

Central Hemel Hempstead location 
Permanent guaranteed hours 

As a Contact Centre Advisor, you will be joining one great team, proudly and consistently providing an individual, tailor made guest experience.  We are looking for motivated individuals who can demonstrate great listening skills and help our guests to choose the holiday that's perfect for them. You will be excellent at building relationships with our guests and ensuring they receive a 'Breath of Fresh Air' Experience in line with our Haven Culture.
For many this journey will start with you, so we are looking for people are: 
*Dedicated to give every one of our four million guests a great time with memories that last a lifetime.
*Passionate about delighting our guests and providing a seamless booking and post booking experience
*Focused on delivering excellent customer service
*Maintaining a lively positive attitude around the contact centre 
*Confident, enthusiastic and empathetic phone manner 

Your working hours: 
Full Time annualised hours – Flexibility is very important as our operating hours are Monday to Sunday 9am to 9pm.  

What skills you will need: 
*Previous customer service experience is preferred however, not essential. 
*Good listening skills, understanding our guests requirements 
*Confident in making decision that support our guests and our business 
*Be patient and have a problem solving attitude
*Everything else will be taught by us! 

How do we look after our people: 
*20% team member discount across Haven Holidays, Warner Leisure Hotels and Butlin’s for you, your family and friends
*Fun working environment with free tea, coffee, fruit and snacks
*Breakout areas for you to relax in during your break times
*Onsite discounted restaurant offering hot and cold food
*Company events: Christmas Party, Brand celebrations and fun days.
*Quarterly incentives for all the team based on KPIs as well as adhoc incentives and games.
*Reward and recognition schemes including long service and team member of the month.
*Externally recognised qualifications to give you the opportunity to develop and progress.
*22 days holiday increasing to 25 days after 2 years’ service
*Government and company pension scheme
*Starting salary of £8.80 per hour




Bourne Leisure Head Office


1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR



Employment Status


Employment Type


Effective Date

22 November 2019

Expiration Date

20 December 2019

Coronavirus Guidance

At this difficult time, we are focused on looking after our team and guests, but we hope to return to normality soon.
If you have applied for a vacancy recently we will be in touch as soon as we have an update for you.
In the meantime why not follow our Bourne Leisure Ltd LinkedIn page and our Facebook careers pages – Bourne Careers, Haven Careers, Butlins Careers and Warner Leisure Hotels Careers.
Best Wishes
Bourne Resourcing Team